Booking and Payment

Booking and Payment

Booking and paying for a hiking holiday with Canary-Hiking usually starts with a travel request. You let us know which hiking holiday you would like to take, when you would like to travel and how many people are travelling. We then check availability and prepare a proposal that matches your wishes. The trip is only definitively booked once you have approved the travel proposal.

Requesting a Hiking Holiday

A hiking holiday with Canary-Hiking usually starts with a travel request. You provide details such as your preferred travel dates, the number of people travelling and any preferences you may have. We then check the availability of the accommodation, transfers and other parts of the trip. After that, you receive a personal travel proposal with the details and total price of the hiking holiday. A travel request is not yet a confirmed booking.

Your Travel Proposal

Your travel proposal contains the most important details of your hiking holiday. It includes the itinerary, accommodation, any transfers, luggage transfer and the total price of the trip. Would you like to change something, such as adding an extra night, choosing a different room or changing the travel dates? Let us know. We will check what is possible and adjust the proposal if necessary.

When Is Your Trip Confirmed?

Once you approve the travel proposal, we will confirm and arrange the trip for you. From that moment on, the different parts of your hiking holiday are arranged, including accommodation, transfers and luggage transfer. You will then receive your booking confirmation and further information about payment and your trip.

How Does Payment Work?

Payment for your trip is handled through STO Garant. This is the guarantee scheme under which your travel payments are protected according to the conditions of the guarantee arrangement. After booking, you will receive the necessary payment information. You pay the amount according to the instructions provided. If you are travelling from a country outside the European Union, an additional practical step may be required to make the payment. We will inform you if this applies to your booking.

What Is STO Garant?

STO Garant is a guarantee scheme for package holidays. It ensures that the money you pay for your trip is covered by the guarantee scheme. After booking, you will receive information about the payment and the guarantee. Keep this information safely with your other travel documents.

Extras and Changes

Some parts of a hiking holiday can be added for an additional charge. For example, a single room, extra nights or additional transfers. Would you like to change something after booking? Contact us as soon as possible. We will check what is possible in your particular situation and whether any additional costs apply.

Flights

For many of our hiking holidays, flights are not included. This means you can choose a flight that best suits your travel plans. If you wish, we can help you consider the most practical arrival and departure times. This is particularly important when a transfer is planned on the day of arrival or departure. Always check the required arrival and departure times before booking your flight.

Travel Documents

After booking, you will receive the information you need to prepare properly for your hiking holiday. This includes the itinerary, practical information, accommodation, transfers and route information. It is your responsibility to make sure your travel documents are valid and that you have the necessary travel and cancellation insurance.

Our Practical Tip

Would you like to book a hiking holiday? Submit your travel request in good time, especially if you are travelling during a busy period or have chosen specific accommodation. The earlier we can check availability, the greater the chance that we can arrange the trip exactly according to your wishes. Do you have questions about a travel proposal or are you still unsure about a particular hiking holiday? Feel free to contact us. We are happy to help before you make your final decision.